Terms and Conditions for
Party Bugs Online Shop
These Terms and Conditions are valid from 21st of June 2023.
The online shop Party Bugs Shop is operated by the Finnish company Crickets Online Oy (FI29044322). We reserve all rights to change the terms and conditions and prices. All prices include VAT.
The contact information of our customer service is
Crickets Online Oy
Opastinsilta 8 A
Tel: ++358 40 5444 809
Email: verkkomestari @ partybugs . com
Prices include the Finnish VAT. We withhold the right to change prices and shipping costs.
The VAT on food in Finland is 14%, and the VAT on non-food products is 24%.
Orders are collected from the online shop selection by adding the products to the shopping basket. The order is confirmed by using the check-out functionality in the online shop to pay for the purchase. By confirming an order, you accept these terms and conditions, product pricing, and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided by the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.
Confidentiality applies to all customer data.
The information provided by a customer is used for fulfilling the order or for settling possible disputes. If information is used elsewhere, the customer is notified that the customer’s permission is asked.
Methods of Payment
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Phone: +358 207 181 830
Business ID 2122839-7
You can pay by PayPal. The instruction for registering and using the service can be found here: https://www.paypal.com/us/webapps/mpp/home
Visma Pay (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Paybyway Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.
The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.
Read more about Visma Pay: https://www.visma.fi/vismapay/
Invoice by Email
You can order an invoice by email.
Order and Payment Confirmations
After receiving your order, we will immediately send you an order confirmation with all the information we have received from you.
- Please check the order confirmation.
- Save the order confirmation to have your customer number and order information available if you need to contact our customer service.
- Please check that it has the same contents as the order confirmation you have received from us when you have received the order.
- In case you have any questions, please contact our customer service.
The method of shipment and shipping costs
The ordering cost includes shipping and packaging costs. When you place an order, our shop card will estimate the cost of the shipping method you have selected. The shipping costs depend on the weight of the products you purchase.
The exact shipping cost is shown to you before you pay your order.
A note for heavy purchases
Shipping costs for international orders are high, and we want to offer the best possible service to our customers. In case your order weighs one kilogram or more, you should directly contact our customer service. In that way, we can manually tailor your order and plan the best shipping method for your needs!
Order Lead Time
We are primarily a wholesaler and serve our distributors before serving our retail customers at our webshops. Therefore, our webshop order handling time can be up to 30 days calculated from the date we receive your payment. The duration of the transportation after despatching the order and the total lead time depend on the shipping method the customer has chosen. Of course, we ship webshop orders as fast as possible, but prepare yourself to wait for your order for up to 1.5 months in some cases.
If you are in a hurry to receive your order, it is better to email us or try to reach us by text or call us before placing your order.
In cases of force majeure, such as War or threats of war, industrial action (also in supplier companies, on whose material reference Party Bugs depends), which are not foreseeable and unavoidable for Party Bugs, Party Bugs is entitled to cancel the fulfillment of the contract. The customer will be informed about this immediately. If the customer does not agree to the postponement, he is entitled to withdraw from the contract. Any consideration already provided will be reimbursed immediately. Claims for damages are excluded in this case.
You can cancel your order from Party Bugs without any special reason within 14 days of order placement or 14 days after receiving it. If you are a consumer and open a food product you have purchased from Party Bugs, you will not lose the right to cancel your order, but you will be liable for any reduction in the goods’ value. Because the resale value of an opened food product is zero, you virtually lose the opportunity to get your money back when you open our product, unless there is a noticeable defect in the product we purchase.
If you wish to cancel your order, please notify Party Bugs Customer Service immediately. We will register the arrival of your message at the moment of the cancellation of your order. We can then agree on one of the best ways to return the goods you have ordered to the Party Bugs and return the payment or part of the payment to you.
Any refund will be made using the payment method you used when you placed your order in the Party Bugs.
The customer who wishes to cancel the transaction for no particular reason due to the Party Bugs is responsible for the cost of returning the products to the Party Bugs. The cancellation time in such a case is 14 days from the receipt of the products. The customer is obliged to ensure that the products are adequately packaged to protect them from damage during transport. Upon receipt of the return shipment, Party Bugs will inspect the products and reimburse customers for the products’ prices that arrived undamaged.
Free order cancellation
The customer can cancel their order free of charge if Party Bugs receives the customer’s cancellation notice before Party Bugs has purchased transportation for the order. The time of receipt of the cancellation notice is when someone in our customer service actually receives and responds to the order cancellation notice. We recommend that you submit your cancellation notice in more than one way to ensure that your cancellation notice arrives. Email, cell phone messaging, and a call used simultaneously are safer than just one notification method.
An unclaimed shipment is not the same as a returned shipment. We do not refund money for unclaimed shipments.
Damaged or disappeared products
The online shop is liable for defects in the sold products according to the applicable law. Please contact the customer support of the online shop immediately in case of reclamation. The consumer has a right to file a dispute in the Consumer Disputes Board in a dispute between the online shop and the consumer.
Upon receipt of the delivery, the customer must immediately check that the delivery has included the products he has ordered and that the products are externally free of defects.
In case the shipment has disappeared or the suffered damages during the transportation, you are expected to give Party Bugs customer service a notice of defects within 14 days of the order’s receipt. In case the shipment has suffered damage during transportation, you should complain about that to the shipping company.
Intellectual property and trademark
To protect our images, design, content, logos, product descriptions, or the overall look and feel of your website, nothing contained within the website should be used by a third party without the prior written consent of the owner of the website.